Refund policy

Last updated: November 10, 2026

14-day returns

If you're not happy with your purchase, you can request a return within 14 days of receiving your order.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. For hygiene reasons, we can't accept returns of items that have been used by a pet, unless the item is faulty.

How to start a return

Email us at hello@eepycity.com with your order number and the reason for your return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as returns sent without instructions can't be accepted.

Return shipping

Unless the item is faulty or we sent the wrong item, you're responsible for the cost of return shipping. We recommend a tracked shipping service, as we can't be responsible for returns lost in transit. Original shipping costs are not refundable.

Damaged, faulty or wrong items

If your item arrives damaged, stops working properly, or isn't what you ordered, email us within 14 days of delivery with your order number and photos. We'll send a replacement or a full refund at no cost to you, including any return shipping.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear.

Exchanges

The quickest way to get a different item is to return the one you have and place a new order once your return is accepted.

Questions

Email us at hello@eepycity.com and we'll be happy to help.