Shipping policy

Last updated: November 10, 2026

Where we ship

We currently ship within the United States only. Orders with a shipping address outside the US can't be placed at checkout.

Shipping cost

Shipping is free on every order within the United States.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding US holidays). You'll receive an email confirmation when your order is placed, and another with tracking details once it ships.

Delivery time

Most orders arrive within 5–10 business days after they ship. Deliveries to Alaska, Hawaii, Puerto Rico, US territories and APO/FPO addresses may take longer. Delivery times are estimates and can be affected by carrier delays, weather and peak seasons such as the holidays.

Tracking your order

Once your order ships, we'll email you a tracking link. If you haven't received tracking within 5 business days of placing your order, please contact us.

Lost, delayed or damaged packages

If your order hasn't arrived within 15 business days of shipping, or it arrives damaged, email us at hello@eepycity.com with your order number (and photos for damaged items). We'll work with the carrier and send a replacement or a refund.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We can update the address only before your order ships.

Questions

Email us at hello@eepycity.com and a real person will get back to you, usually within one business day.